National Hospitality Services Applause Program

The Applause Program is designed around celebrating our employees that give that extra bit of energy, goes that extra mile, and delivers superior guest satisfaction when no one is looking. Where the employee gets recognized on-the-spot for their behaviors, actions, teamwork and positive intent in sometimes challenging situations.

A shout out for their conscientious handling comes in the form of an Applause Card telling us about an employee that went above and beyond standard performance that deserves our “Applause”.  Managers, co-workers and guests are encouraged to fill out these cards.

Now comes the good part, Applause Cards are used for drawings, newsletter inserts and other employee recognition events. In fact, each quarter one card is selected as the “Encore” winner, being recognized for their actions that is deemed so outstanding that they are selected and receive an “Encore”. The winner receives a cash prize, a paid day off and a plaque with their name on it. Just another way we say thank you for giving top notch performance.

Tiffani & Levi – Staybridge Suites Grand Forks, ND

Front desk staff was exceptional! The two who stood out to me the most were Tiffani and Levi! Very spacious room with a full kitchen! The breakfast was way bigger than we thought it was going to be and the breakfast attendant (Jen I believe) was super nice! The Social, which we learned about at check in, was unexpected and made the price of the room totally worth it! I will be staying here when I come to Grand Forks!

-Guest Review

Jamie – Fairfield Inn & Suites Green Bay, WI

Upon arrival Jamie did everything to make our stay great! She offered assistance with places to eat, shared coupons, her knowledge of the area and baked fresh cookies!

-Guest Review

Mary – Ramada Plaza Fargo, ND

This is my first year working with this event and Mary has made it absolutely seamless. Thank you so much for your help and I have already referred you to others as I am thoroughly impressed.

-Lisa, UND Residency

Kim – Baymont Inn & Suites Grand Forks, ND

I asked Kim for extra pillows due to a recent shoulder surgery. She was so friendly! Brought them ASAP to our room and was so thoughtful knowing I could only carry 1 at a time. She shared some nice thoughts on shoulders and being a grandparent as we were waiting for baby birth! Thank You!

-Deb

Cory – Staybridge Suites Rochester, MN

Cory was extremely friendly. He came to help with a plumbing problem in our room. Cory was very courteous & friendly & personable. We were very pleased with his service and demeanor.

-Hilary & Jake

Dennis – Ramada Plaza Green Bay, WI

Dennis has been the most reliable ever since he has started. Takes care of any problem right away. If he has downtime, he helps us out at the Front Desk when we can’t do it. He gets everything in Maintenance done!

-Emily

Kathy – Travelodge Deer Lodge, MT

Ms. Kathy is consistently professional and friendly. She always checks in with me by phone to check my room. She always volunteers to call local businesses for me to check open hours. I always enjoy seeing her when I stay here. She tells good stories too. Thank you!

-Rhianna

Kenya – Staybridge Suites Columbia, MO

A family with an infant and small child called to say they would not arrive till around 2 am. Kenya not only made sure there was already set up a crib in the room, she also pulled the sleeper sofa out and made it up for the child so that arrival would be easy at 2 am.

-Abigail

Josh – Country Inn & Suites Lincoln, NE

Josh was great at check-in, acknowledged I was a Carlson member and took great care of me.

-Guest Review

All Staff – Wingate Appleton, WI

I wanted to reach out to you and your wonderful staff for a great week at your hotel in Appleton. it is amazing that out of 24 people, there was not one negative comment about the hotel or staff. Nicole D was outstanding and helped me with many tasks that she certainly did not need to and I am so grateful! everyone from the mechanic to housekeeping were very warm with positive energy! I also wanted to recognize Brett and Leslie as they supported us during the P&G NA GMLO Workshop! It was outstanding!

-Group Contact

Kathryn – Rodeway Loveland, CO

The room was spotless and very inviting when I checked in. All the staff are friendly and helpful. Keep up the good work!

-Melissa

Jessa – Travelodge Loveland, CO

She went above and beyond to make sure my family had a great stay! I couldn’t thank her enough and I truly hope referral will be recognized because she deserves every bit of it!

-Jeff

Derek – Rodeway Evans, CO

Checked in after a long and completely bad day. He gave me his full attention and got me checked in quickly and painlessly

-Nick